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Day 068: AI for ITIL: Change Management & Ticket Triage
Learn AI for ITIL: Change Management & Ticket Triage through guided hands-on lab, guided resources, practical work and a portfolio-ready outcome.
Learning objectives
Understand the topic
Explain AI for ITIL: Change Management & Ticket Triage clearly, connect it to the AI Strategy & Business phase, and identify one limitation or risk.
Apply the skill
Use Make and Copilot Studio to produce a small, reviewable result that demonstrates the concept.
Study plan and official resources
Portfolio practice
Use-case discovery workshop kit: questionnaire + scoring matrix
Complete the work in a safe test environment, capture evidence, document decisions and record what you would improve in a second pass.